Cancellation and refund policy
If you do not attend the event and you do not cancel at least 1 day before on-site registration, your booking will be considered a NO SHOW.
In this case we cannot issue refund and refund lock will be expired.
Refunds are not processed via email or on-site.
Refund requests can only be submitted through your profile!
The following items and fees are not subject to refund under any circumstances:
- Reservation fee
- Transaction fees
- Late / walk-in fees
- Refund Lock fee
- Priority appointment fee
- Flexible appointment fee
- VIP appointment fee
- Event Photo interest
Refunds are always calculated based on the regular service price only. Appointment-related fees, extras, and any non-service items are excluded from refunds.
Monetary refund is only available if a Refund Lock was purchased. Without a Refund Lock, any eligible refund will be issued as a voucher automatically.
Service removal via profile – important notice
If you remove any service from your booking via your profile, the system will apply a -15€ refund fee for each service removal.
This fee is deducted every time a service is removed, regardless of the service type.
Please consider your changes carefully before confirming any service removal.
- Vouchers are automatically issued by the system
- Valid for 1 year
- Can be used once in a single transaction
- Redeemable for services and products at any future competition
Voucher-based refunds are issued immediately and automatically by the system.
Monetary refunds are processed after the competition and will be completed no later than 14 days after the event.
We strictly follow our refund policy. The reason for cancellation is not taken into consideration, and no exceptions can be made.
By adding Refund Lock to your booking, you are eligible for a full monetary refund of refundable services if you cancel at least 1 day before on-site registration.